Frequently Asked Questions-FAQ

Q. ARE YOU A LICENCED COMPANY?

A. YES. WE ARE LICENCED BY THE PUBLIC CARRIAGE OFFICE UNDER LICENCE NUMBER: 009659

Q. ARE YOU A VAT-REGISTERED COMPANY?

A. Yes. We are VAT registered company and our VAT Registration #289 6778 15

Q. DO YOU CHARGE VAT OR DO YOU PROVIDE A VAT INVOICE ON TOP OF PRICES?

A. No. We do not charge VAT to passengers so we do not provide VAT Invoices.

Q. IS YOUR SERVICE AVAILABLE DAY AND NIGHT?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. ARE YOUR PRICES FIXED?

A. Yes. The prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pickups or diversions there will be additional charges.

Q. WILL I INCUR ANY EXTRA CHARGES IF MY PLANE IS DELAYED OR CANCELLED BY THE AIRLINE?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. WHAT HAPPENS IF I BOOK ONLINE?

A. We will review your request and send you an email confirming the booking with a Job number.If you are an account holder, you will have an option of the accepted journey and you can track the job by checking in your account.

Q. WE HAVE CHILDREN TRAVELLING WITH US; CAN YOU PROVIDE CHILD/INFANT SEATS?

A. Yes We can provide up to 2 Infant, Child, and Booster Seat in any MPV vehicle. Please specify your child’s age at the time of booking and enjoy the comfortable journey.(It is Legally Allowed for any age of Child to travel without any Child seat in Private Hire and Taxis in the United Kingdom on Rear Seat)

Q. CAN I SMOKE IN THE CAR?

A. No. We operate a strict no-smoking policy in all our vehicles.

Q. HOW DO I FIND MY DRIVER AT THE AIRPORT?

A. Our driver will wait in the arrival hall with your name Board at the mentioned Meeting point. You will receive a confirmation email after booking any journey with Us and Meeting Point will be specified.

Q. ARE YOU CHARGING ANYTHING EXTRA FOR CHRISTMAS?

A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.

Q. WILL I BE SHARING WITH ANYONE ELSE?

A. No. We do not operate a shared taxi service.

Q. WHAT DO I DO IF I CAN NOT LOCATE MY DRIVER?

A. Please call us at 020 36177825 or +44 203 6177825 and our team will help you find your driver at the terminal.

Q. IS GRATUITY INCLUDED IN THE PRICE?

A. No. It is at the passenger’s discretion and you can pay at the end of the trip.

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Frequently Asked Questions

Q. Do you give the driver's information?

Ans. Yes, we provide the driver's details to the customers an hour before the pickup time.

Q. Did your company's vehicles appear to be clean?

Ans. Yes, our company vehicles are spotless.

Q. Do you offer transportation from Stansted Airport?

Ans. Yes, we offer the service out of Stansted Airport.

Q. Were you able to provide service from the ports?

Ans. Yes, We do give service from ports.

Q. Do you offer a service with a guiding dog?

Ans. Yeah, obviously we care about our customers.

Q. Do you provide cab services at the airports?

Ans. Yes, we provide cab services at the airport.

Q. Did you provide service from door to door?

Ans. Yes, we offer door-to-door cab service.

Our Clients Testimonials

recommend

Will use and recommend them in the future!
star star star star star

professional

The driver was very kind and professional.
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Top quality

Amazing service. Top quality cab and driver…
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Efficient & good service

Everything was very good. The driver arrived on time and the vehicle was the right size for us and our luggage and was as ordered. The driver was very helpful, an excellent driver, and gave us all the assistance we needed. A very good service - thank you.
star star star star star

professional team

We needed to transport 7 people for a special celebration and the people carrier was excellent. Clean and fresh smelling with a professional driver.
star star star star star

Awesome customer service

Everything went perfectly! Incredibly punctual, friendly drivers, and very fast customer service that answered my questions within minutes the night before my return trip. Fantastic service. Driver on time despite very very tricky hotel location. Would defiantly recommend 100%. I´m very satisfied.
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Very nice & excellent service

Very nice transfer service. Excellent service and the driver will do the utmost to help you.
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Service & drivers

Your service was great and on time. The driver was very nice.
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Very efficient

Great service. We arrived late at night and wanted to make sure we had a cab to our hotel. The driver arrived on time and was courteous. Very efficient. Would highly recommend it to others.
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Professional drivers

This service was wonderful, such kind and gracious drivers, saved time and money using this service!
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Fair price

Prompt and professional and for a very fair price!
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Affordable

Great service. Marcos was very helpful, thank you,  not a bit expensive.
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Great & excellent cab service

It was great. The driver was on time, very flexible, and helped with suitcases and prams.
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Reliable service

Reliable service, extremely convenient! I will surely use it more often in the future.
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Definitely convinced

Perfect Service and friendly drivers. I am convinced that I will definitely use this service again.
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Easy & secure

Easy and secure to order, and very precise. Very convenient transport and quite cheap
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top driver

The driver was polite and listened to our requests and did so with charm and personality.
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good experience

Very good experience and will be used again should the occasion arise.
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Best drivers

We were very pleased with the service. The driver was waiting for us when we arrived and got us promptly to our hotel.
star star star star star

reliable and punctual

I have used airport cabs from BAC twice now for my holidays abroad and I cannot fault the service provided. He is reliable, punctual, brilliant in communication and has the best price I have yet to find. 
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